Application Engineer for Customer Support

Application Engineer for Customer Support

The Manufacturing Engineering Support Team needs a skilled engineer to support customers of the global leader of nanosatellite solutions.

Customer support of High Quality, High Complexity nanosatellites and sub-systems

GomSpace is a globally leading developer, integrator and manufacturer of advanced nanosatellites and satellite sub-systems for customers in both public and commercial markets. Based on a steadily increasing volume of orders and an ever-increasing complexity of designs and high-quality products, the organization needs to strengthen its efforts in terms of supporting customers globally with application support, troubleshooting, RMA handling, etc.

Therefore, GomSpace is now looking for a 1st line supporter for the HQ in Aalborg.

Mediation of technical knowledge

You will be part of the global Manufacturing Engineering Support Team, which supports customers worldwide via the service desk (by phone and e-mail). Support inquiries concern technical/electronics, mechanics and software. The support team works primarily within normal Danish office hours.

You will get a close contact and dialogue with customers and with internal stakeholders in production and in R&D, when support cases lead to improvements in the products and the following process improvements in production, including technical change orders, etc.

Your tasks include:

  • 1st level support for customers.
  • Daily monitoring, answering and handling of customer inquiries of a technical nature, including administration of tickets in the ticket system.
  • RMA management.
  • Act as single-point-of-contact with customers when support cases are escalated to the R&D department, including follow-up on the support cases.
  • Various reporting related to customer support/service.
  • Identification and initiation of NC cases.
  • Being the expert when assisting in technical sales inquiries.

You have a proven track record supporting customers worldwide

We imagine that you have an educational background within electronics (HW/SW) and at least two years of experience with a similar role where you have worked in the field between customer and manufacturing. Preferably you have experience from companies that design and manufacture complex electronics and electromechanical products.

Specifically, we expect you to have experience with:

  • complex electronics and mechanical products, controlled by software
  • high reliability products
  • knowledge of I2C, Linux, CANBus is an advantage.

You speak Danish and are fluent in English, both in writing and in speech.

On a personal level you are…

  • positive - you contribute with a problem-solving attitude, and focus on mutual respect and teamwork
  • know how to communicate with customers at high technical level
  • professional - you are business-oriented and can collaborate with many different stakeholders
  • analytical and quality-conscious - you research facts before concluding
  • committed - you work independently, proactively and energetically
  • robust - you keep your head cool when the waves go high.

And then we hope you have a good mood and an infectious sense of humor.

This is your unique chance of

being part of the future of advanced nanosatellites and help ensure that GomSpace meets the quality standards of tomorrow's satellite missions. In addition, you will…:

  • be challenged professionally
  • get to work with the latest technologies and with a team of skilled, dedicated and committed colleagues
  • experience a team that is eager to help and support in achieving the common goals of GomSpace
  • get a salary package that matches your qualifications and experience.

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